| Families First: Leveraging Technology to Build Customer Relationships |
| 作者姓名：Francine Schlosser, Shaminder Kaur Wahid, Marcia Azevedo |
| 商品類型：Case (Field) | 商品編號：9B21A025 |
| 出版日期：2021/08/20 | 內容長度：13 頁 |
By June 2020, the entrepreneurial, client-focused funeral home company Families First Funeral Homes & Tribute Centre (Families First) had expanded to four branches in the Windsor-Essex region of Ontario, Canada. Families First had served families across the region for nearly 25 years as it manoeuvred through the information era and dealt with changing dynamics in the funeral services industry; changing regional demographics; cultural elements; .....more
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| Families First: Leveraging Technology to Build Customer Relationships - Teaching Note |
| 作者姓名：Francine Schlosser; Shaminder Kaur Wahid; Marcia Carvalho de Azevedo; |
| | 商品編號：8B21A025 |
| 出版日期：2021/08/20 | 內容長度：10 頁 |
Teaching note for product 9B21A025.
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